SCHEDULE OF ORDERS: We accept orders from Monday to Sunday, 5 PM (CUT-OFF). Orders made within the cut-off period will be delivered the next working day. Orders placed after 5 PM will be processed within 1-2 days.
SCHEDULE OF DELIVERY: We deliver from Monday to Saturday via Lalamove or Mr. Speedy
DELIVERY FEE: Delivery charge will be based on our partner courier and will be shouldered by the customer or otherwise stated in our free delivery promo.
We encourage our customers to check the items upon delivery.
If it happens that we make a mistake with your orders, leave us a message at email@example.com within 12 hours after delivery so that we can immediately resolve the issue.
Refund will not be honored after 12hr. upon receipt of goods.
Cancellation / Return / Exchange Policy
I. Cancellation Policy:
Once the order has been dispatched it cannot be cancelled.
1. Lively Grains takes utmost care to ensure that all products are properly packed and sealed to prevent spoilage. Customer must inspect items upon delivery. Customer may claim return sales under the following circumstances:
- Item shows sign of spoilage
- Item included in the delivery but was not ordered
- Wrong item delivered
- Item written in the Delivery Receipt but not received
2. Replacement of return – returned items will be replaced with the same item or with a different item/s of the same amount. Replacement delivery will be made within 1-2 working days and it's free of charge.
For refund/exchange concerns, leave us a message at firstname.lastname@example.org within 12 hours after delivery so that we can immediately resolve the issue.