Ordering cut off time is 3:00 p.m. for the current day’s order. Orders received after 3:00 p.m. will be posted as order for the next working day. Sunday is not considered a working day.
Example: If you sent an order after 3:00 p.m. on a Saturday, this will be posted as order placed on a Monday of the coming week.
B. DELIVERY SCHEDULE
Orders will be delivered within 1-3 working days from date of payment verification.
Deliveries are made between the hours of 7:00 a.m. to 2:00 p.m., except Sunday. The customer will be notified in case of delays.
The company cannot be held responsible for delays in delivery that are beyond its control such as unscheduled road rerouting, unforeseen heavy traffic, heavy rain and in the event of natural calamities.
C. DELIVERY DETAILS
The customer is responsible for providing the correct and complete delivery details:
Name of recipient
House no. or lot/block no., street name, subdivision, barangay, town, province and zip code.
Unit no., floor, building name, compound, street name, barangay, town, province and zip code.
The use of abbreviations is highly discouraged.
If delivery was not completed due to erroneous details, i.e. wrong name/spelling of recipient and/or address, the customer will be charged for re-delivery.
D. RECEIVING FOODS/PRODUCTS DURING DELIVERY
Check the Delivery Receipt (D.R.) if items are the same as you ordered.
Check if all items in the D.R. are complete.
Inspect items for spoilage, if any.
If there is a need to return an item, fill up and sign the Return Sales (R.S.) slip which shall be provided by the delivery personnel.
Sign the D.R. and return a copy to the personnel with the R.S.
On the other hand, if everything is in order, you will be issued an Official Receipt (OR) to support receipt of your payment.
Refund Policy
Customer should inspect the items before receiving. Once the Delivery Receipt is signed and delivery is acknowledged, refund shall not be honored considering that the products are fresh.
Cancellation / Return / Exchange Policy
I. Return Policies
Livegreen takes utmost care to ensure that all products are properly packed and sealed to prevent spoilage. Customer must inspect items before receiving and must fill out and sign the Return Sales Slip for claims. Customer may claim return sales under the following circumstances:
Item shows sign of spoilage
Item included in the delivery but was not ordered
Wrong item delivered
Item written in the Delivery Receipt but not received
Claims can be processed only with an official Return Sales Slip filled out and signed by customer.
Replacement of return – returned items will be replaced with the same item or with a different item/s of like price of corresponding amount. Replacement delivery will be made within three working days and FREE of charge
